Error Description Form for Analyzers - USA

Please provide all the information requested to the best of your knowledge. The information you provide will be used to issue an RMA Number. Do not return the board before you have received an RMA number! This will help us to evaluate and correct the problem with your board as quickly as possible while reducing the time spent troubleshooting the board. It will also reduce the cost of repair if the board is not under warranty, as well as help to estimate the cost of your repair. There will be a charge for repair of units not under warranty. The price of parts used will also be added to the price of repair. No repair will be performed without the receipt of a completed error description.

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Contact Info
e-mail*
Company
Contact
Phone*
Fax
Board Info:
1. Item Description/Part no.*
1. Serial Number*
1. ECO Number
2. Item Description/Part no.
2. Serial Number
2. ECO Number
3. Item Description/Part no.
3. Serial Number
3. ECO Number
System Info:
Firmware Version Number
Terminal or PC
Terminal Type
Busview Version
PC Operating System
Circumstances of the error:
Under what circumstances did the board start to fail?
What type of environment was the board used in?
What was the operation being performed when it started to fail?
Nature of the error:
What is the error or problem you are experiencing?
If any, what is the error message on the screen?
What is the board reporting?
LEDs status:
What is the status of the LEDs on the front panel when the board powers up?
What is the status of the LEDs after connection is attempted or established?
Additional comments:

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